TERMS AND CONDITIONS OF BOOKING:
PURCHASE OF TICKETS :
1. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by the Organiser, provided that even if such consent is obtained, use of Organiser trademarks and other intellectual property is subject to Organiser's consent.
2. It is your responsibility to check your tickets; mistakes cannot always be rectified.
3. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
4. It is your responsibility to ascertain whether the event has been cancelled and the date and time of any rearranged event. If the event is cancelled or rescheduled, we will use reasonable efforts to notify ticket holders of the cancellation. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event. If the event is cancelled due to reasons beyond the control of the Organiser, no refunds will be issued.
5. The right to admission to the event is reserved by the Organiser and venue owner, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. We would advise customers that no refunds will be offered to customers who are refused entry or ejected due to being (or appearing to be) under age, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances or not abiding by the event conditions (see below)
6. We will not be responsible for any tickets / wrist bands that are lost or stolen.
7. Tickets are sold subject to the Event Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
8. The venue and Organiser accept no responsibility for any personal property.
9. Ticket holders consent to filming, photography and sound recording as members of the audience.
10. REFUND POLICY:
Tickets are non refundable. In the event that the event is cancelled due to conditions outside of the organisers control and beyond the cover of the event insurance policy no refunds will be offered. For example - adverse weather conditions, natural disasters, restrictions enforced by the government, pandemics etc.
In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
Customers have up to 14 days after the most recent event to put forward their case for a refund.
11. If tickets that are despatched are returned to us as "addressee unknown", we reserve the right to cancel the order.
12. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
13. We reserve the right to cancel any order that further to investigation we deem to be possibly of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, reference to records to check for other fraudulent activity at an address.
We will not share your personal information unless required by law. If you have registered your interest with BVF Industries or any of our associated companies, and thereby given your consent, you may be contacted with show updates. IF YOU DO NOT WISH TO RECEIVE FURTHER UPDATES PLEASE LET US KNOW. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.
All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with BVF Industries are subject to the exclusive jurisdiction of the English Courts.
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What Are Booking Fees?
Booking fees are typically charged by ticket agents and ticketing platform providers. Booking fees cover the costs of providing the ticketing service, including: staffing, payment gateway, security, research and development as well as office overheads.
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Refund Policy
Tickets are non refundable. In the event that the event is cancelled due to conditions outside of the organisers control and beyond the cover of the event insurance policy no refunds will be offered. For example - adverse weather conditions, natural disasters, restrictions enforced by the government, pandemics etc.
In the event of a refund only the face value of the tickets, not including booking fee, postage costs or any other surcharges, will be refunded using the same method used to purchase them. It is the responsibility of the customer to inform us of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
Customers have up to 14 days after the most recent event to put forward their case for a refund.